Effective Date: 20/05/2025
At WillingWay Recovery and Rehabilitation Centre (“we,” “us,” or “our”), we are committed to safeguarding the privacy and confidentiality of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable laws and best practices. By engaging with our services or visiting our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, date of birth, contact details (phone number, email, address), health history, medical records, and treatment details.
Financial Information: Billing details, insurance information (if applicable).
Website Data: IP address, browser type, device information, and browsing activity when you visit our website.
2. How We Use Your Information
Your information is used to:
Provide and manage your treatment and recovery programs.
Communicate with you regarding appointments, updates, and support.
Maintain accurate medical records.
Process payments and insurance claims.
Improve our services and website experience.
Comply with legal and regulatory obligations.
3. Disclosure of Information
We do not sell or rent your personal information. Your data may be shared with:
Authorized healthcare providers involved in your treatment.
Regulatory authorities as required by law.
Third-party service providers who assist with billing, IT support, or other operational needs, under strict confidentiality agreements.
Legal or law enforcement agencies when required to comply with legal obligations or protect rights and safety.
4. Data Security
We implement appropriate technical, administrative, and physical measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access to sensitive information is limited to authorized personnel only.
5. Confidentiality and Privacy
All client information is treated with the utmost confidentiality, in accordance with Ghanaian laws and ethical standards. Your privacy is our priority, and we ensure that your personal health information remains secure and confidential.
6. Your Rights
You have the right to:
Access the personal data we hold about you.
Request correction or update of your information.
Withdraw consent for certain data processing activities, where applicable.
Request the deletion of your personal data, subject to legal and operational requirements.
Lodge a complaint with relevant authorities if you believe your privacy rights have been violated.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised effective date.
9. Contact Us
If you have any questions or concerns regarding our Privacy Policy or your personal data, please contact us at:
WillingWay Recovery and Rehabilitation Centre
Address: WillingWay Recovery and Rehabilitation Centre Ejisu Asawasi Kumasi
Phone: +233-24-661-7309,+233-55-861-9230
Email: get2willingwrrc@gmail.com
Your privacy and trust are important to us. We are committed to protecting your personal information and providing a safe, supportive environment for your recovery journey.